Frequently asked questions
Please check this FAQ first before contacting us.
Ordering
1. What is AdeshPoint?
AdeshPoint is an e-commerce platform offering a wide range of products at affordable prices.
We focus on quality, fast delivery, and a smooth shopping experience.
Customers can shop easily from anywhere, anytime.
2. How do I place an order?
Browse products, add items to your cart, and proceed to checkout.
Enter your shipping details and choose a payment method.
Confirm the order, and you will receive an instant notification.
3. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and cash on delivery.
All online payments are processed through secure gateways.
You can choose the method that is most convenient for you.
4. How long does delivery take?
Most orders are delivered within 3–7 business days.
Delivery times may vary based on location and product availability.
You will receive tracking details once your order is shipped.
5. Can I return or replace a product?
Yes, we offer hassle-free returns and replacements.
You can request a return from your order history within the return window.
Our team will assist you with pickup and refund processing.
6. How do I track my order?
Go to “My Orders” and select the product you want to track.
You will see real-time updates on shipping and delivery status.
We also send tracking links via SMS or email.
7. Are the products on AdeshPoint genuine?
We ensure all products go through quality checks before listing.
Only verified sellers are allowed to sell on our platform.
Customer trust and product authenticity are our priorities.
8. How do I contact customer support?
You can reach us through live chat, email, or the help center.
Submit your query with order details if needed.
Our support team responds within 24 hours.
